Privacy Policy for The River Hotel

Last Updated: June 29, 2026

Welcome to The River Hotel (accessible via https://www.theriverhotel.com.au). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book accommodation, make restaurant or pub reservations, purchase event tickets, or interact with our hospitality services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide a seamless hospitality experience and improve our service to you.

Personal Data

While using our website, booking engines, or ticketing platforms, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

Email address
First name and last name
Phone number
Billing and residential address
Payment details (processed securely via third-party booking engines and payment gateways)
Guest preferences, dietary requirements, stay histories, or event ticketing profiles

Usage Data and Cookies

We may also collect information on how the website is accessed and used ("Usage Data"). This includes information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, and the time spent on those pages.

We use cookies and similar tracking technologies to track the activity on our website and hold certain information to improve your browsing experience.

2. How We Use Your Information

The River Hotel uses the collected data for various purposes:

To provide, operate, and maintain our hotel, restaurant, bar, event space, and website services.
To process, manage, and fulfil your accommodation bookings, dining reservations, and event ticket purchases.
To handle payments and process transactions securely.
To notify you about updates to your bookings, check-in details, event scheduling, or changes to our services.
To provide customer support and accommodate special guest requests.
To monitor the usage of our website and detect, prevent, and address technical issues.
To comply with statutory requirements under Western Australian liquor licensing and hospitality regulations (including age verification and venue safety).
To provide you with news, gig guides, special accommodation packages, and general information about our services (unless you have opted out of receiving such communications).

3. Disclosure and Sharing of Your Data

We do not sell, rent, or trade your Personal Data to third parties. However, we may share your information with trusted third-party service providers who assist us in managing our hotel and entertainment operations, including:

Property Management & Booking Systems: Third-party software used to manage and process hotel room and table reservations.
Ticketing Platforms: Third-party entities managing ticket distribution for live music or venue events.
Payment Processors: To securely process your credit card and financial transactions.
Analytics Providers: To help us understand website traffic and usage (e.g., Google Analytics).

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation under Australian Commonwealth or Western Australian state law (including the Liquor Control Act 1988).
Protect and defend the rights or property of The River Hotel.
Prevent or investigate possible wrongdoing in connection with the venue or website.
Protect the personal safety of guests, staff, or the public.

4. Security of Data

The security of your data is of paramount importance to us. We implement commercially acceptable security measures, including SSL encryption, to protect your Personal Data. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights Under Australian Law (Privacy Act 1988)

As an Australian business, we respect your rights under the Australian Privacy Principles (APPs):

Access: You have the right to request a copy of the Personal Data we hold about you.
Correction: You have the right to request that we correct any inaccurate, incomplete, or out-of-date personal information.
Complaints: If you believe we have breached the APPs, you have the right to lodge a complaint with us directly using the contact details below. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

6. Links to Other Sites

Our website may contain links to other sites that are not operated by us (such as external gig ticketing platforms, local Margaret River tourism portals, or social media pages). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for their data collection practices.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

By Email: info@theriverhotel.com.au
By Phone: +61 8 9757 2211
By Mail: 40 Wallcliffe Road, Margaret River, Western Australia 6285